Shipping policy

Last updated: October 21, 2026

At Thread District, we aim to deliver your favorite fashion essentials in a smooth and convenient way. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at https://threaddistrict.shop/.

1. Order Processing Time

Orders are processed after payment has been confirmed.

Our estimated processing time is 1–3 business days. Processing times may vary depending on product availability, order volume, holidays, and fulfillment arrangements.

Business days generally exclude weekends and public holidays.

Once your order has been dispatched, you may receive a shipping confirmation email with tracking information when available.

2. Shipping Destinations

Thread District may offer domestic and international shipping depending on product availability and the shipping options available at checkout.

Available destinations, shipping services, and applicable charges will be displayed during checkout.

Some products may be dispatched from different suppliers, warehouses, or fulfillment locations. Therefore, the shipping origin may vary by product and order.

If we cannot ship to your selected destination, we will contact you where possible and arrange an appropriate solution.

3. Estimated Delivery Times

Delivery estimates depend on the destination, shipping method, carrier, customs processing, and fulfillment location.

The following are general estimates, not guaranteed delivery times:

Domestic orders: Approximately 3–7 business days after dispatch.
International orders: Approximately 7–20 business days after dispatch.

Some destinations or shipping methods may take longer. Any more specific estimate displayed at checkout will take precedence where applicable.

Delivery times do not include order processing time unless expressly stated.

4. Shipping Costs

Shipping fees, if applicable, will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on:

Delivery destination.
Order size and weight.
Selected shipping method.
Supplier or fulfillment location.
Any promotional shipping offer available at the time of purchase.

If free shipping is offered, the applicable conditions will be displayed on our website or at checkout.

5. Order Tracking

When tracking is available, we will send tracking information to the email address provided during checkout after your order has been dispatched.

You can use the tracking link or tracking number supplied to check your shipment's progress.

Tracking updates may take some time to appear after dispatch. If your tracking information has not updated for several days, please contact our support team for assistance.

6. Multiple Shipments

If your order contains products fulfilled from different locations, your items may arrive in separate packages and at different times.

Where tracking is available, separate tracking details may be provided for each shipment.

You will not necessarily receive every item in the same package.

7. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout or in a written agreement, these charges are the customer's responsibility.

Customs procedures and clearance times vary by country and may delay delivery. Thread District cannot guarantee customs processing times.

We encourage customers to check their local import requirements before placing an international order.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Additional shipping charges may apply if a carrier permits an address correction or redelivery, subject to applicable law and the carrier's rules.

9. Delayed, Lost, or Missing Packages

Although we aim to meet estimated delivery times, delays can occur because of carrier operations, customs inspections, weather, holidays, or other circumstances beyond our reasonable control.

If your package appears delayed or has not arrived within the estimated delivery period:

Check the tracking information provided.
Confirm that the shipping address on your order is correct.
Contact us with your order number so we can help investigate.

If a shipment is confirmed lost or undelivered, we will review the circumstances and work toward an appropriate resolution in accordance with applicable law.

Your statutory rights regarding delivery remain unaffected.

10. Delivered but Not Received

If tracking shows that your order was delivered but you cannot locate it, please check your mailbox, delivery location, household members, building reception, or local carrier notifications.

Contact the carrier where appropriate and email us with your order number so we can assist with the investigation.

We will review the available information and determine the next steps in accordance with applicable law. A tracking status alone does not remove any rights you may have under consumer-protection law.