Refund policy
Last updated: October 21, 2026
At Thread District, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.
1. Return Period
You may request a return within 30 days of receiving your order, provided the item meets the eligibility requirements listed below.
To be eligible for a return, items must generally be:
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Unworn, unused, and unwashed.
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In their original condition, with original tags and packaging where applicable.
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Accompanied by proof of purchase or an order confirmation.
Items that show signs of wear, washing, damage caused by the customer, or alteration may not qualify for a return, except where applicable law provides otherwise.
2. Non-Returnable Items
For hygiene and safety reasons, underwear and other intimate apparel may be non-returnable if opened, worn, or removed from their original hygienic packaging, except where required by applicable law.
Personalized or customized items may also be non-returnable unless they arrive defective, damaged, or otherwise qualify for a remedy under applicable law.
Please contact us before sending any item back.
3. How to Request a Return
To request a return, contact our customer support team with the following information:
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Your full name.
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Your order number.
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The item you wish to return.
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The reason for the return.
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Photos of the item, if it arrived damaged or defective.
Email: Maungkhinmaungzaw@yahoo.com
Phone: +1 918-956-8973
Our team will review your request and provide instructions, including the appropriate return address. Please do not send items to an address until we have confirmed the return instructions.
4. Return Shipping Costs
For returns due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for return shipping costs, unless applicable law requires otherwise.
If an item arrives damaged, defective, or incorrect, please contact us. We will review the issue and arrange an appropriate solution in accordance with applicable law.
Original shipping charges may be non-refundable for change-of-mind returns, except where required by law.
5. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as reasonably possible.
Include your order number and clear photos of the item and its packaging where relevant. We will assess the issue and explain the available options, which may include a replacement, refund, or another remedy required by applicable law.
6. Refund Processing
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or bank.
If approved, we aim to initiate the refund within 5–10 business days after the return has been inspected. Your bank or payment provider may require additional time for the funds to appear.
Any legally required refunds will be handled within the time limits imposed by applicable law.
7. Exchanges
If you need a different size, color, or item, contact us to check whether an exchange is available.
Exchanges depend on product availability. If the requested item is unavailable, we will discuss the available alternatives or refund options required by applicable law.
8. Cancellations
If you want to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed, dispatched, or shipped.
Your statutory cancellation and refund rights, where applicable, remain unaffected by this policy.
9. Late or Missing Refunds
If you have not received an approved refund:
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Check your bank account or payment provider.
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Contact your card issuer or bank, as processing may take additional time.
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If you still have not received your refund, contact us using the details below.
10. Legal Rights
This policy does not limit any consumer rights that cannot legally be excluded or restricted. Your rights may vary depending on your location and the laws applicable to your purchase.
11. Contact Information
For return, refund, or exchange questions, contact:
Business Name: Thread District
Website: https://threaddistrict.shop/
Email: Maungkhinmaungzaw@yahoo.com
Phone: +1 918-956-8973
Business Address:
1424 Sonora St
San Bernardino, CA 92404
United States
Thank you for shopping with Thread District.
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